Give Your Guests What They Expect
The Intelity Guest Service Platform is not only composed of a guest-facing interface but also includes a number of tools designed specifically to facilitate all aspects of a hotel’s operational processes. Each of these enables management and staff to leverage powerful capabilities that will drive benefits beyond the guest room and into every area of the hotel.
Our in-room tablet technology replaces your printed compendium and collateral while also providing guests direct access to your staff. Put Your hotel at your guests’ fingertips with features like ordering in-room dining, the ability to make reservations on-site and off property, submit service requests, control room environment, and more.
Cancel your expensive TV packages and give guests control over their in-room entertainment. Powered by Nevaya, casting supports your guests’ favorite Chromecast compliant streaming services – Netflix, Hulu, Youtube, and more – providing limitless content from their personal mobile devices or the in-room tablets.
Connect with your guests in real time through SMS, push notifications, and in-app chat while combining them into a single interface. Receive instant feedback and resolve escalations quickly using a more familiar and seamless mode of communication.
With features like push notifications, full-screen promotions, and direct messaging, you can create more personalized offers and promotions that reach your target audience when they’re paying the most attention – in their rooms.
Track your guests’ satisfaction throughout their stay with automated surveys that deploy on completion of services requested. Provide management teams with real-time updates on guest satisfaction.